Refund policy

Returns and Exchanges

Shoot Golden NZ offers a 30 day return policy, which allows 30 days after receiving your item to request for a return. Our returns policy does not operate on a change of mind basis, please make sure your order is eligible for a refund before submitting a request.

All items are expected to be returned in the same condition as received and in it's original packaging. A receipt or proof of purchase is required stating the order number, date of purchase, and full amount paid. 

An order may be eligible for a return if the item arrives faulty, defective, with additional faults or you have received the incorrect product. Our products are only deemed faulty if conditions were not specified at point of sale, minor faults are deemed repairable at our discretion. Otherwise a replacement at the same value or less, refund or credit will be processed in compensation.

Shoot Golden NZ reserves the right to accept or reject any return, refund, credit or exchange request, and will be reviewed on a case by case basis. 

To request a return, you can contact us at shootgoldennz@gmail.com. Please note that returns will need to be sent to the following address:

Shoot Golden NZ

P.O Box 7597

100 Riddiford Street

Newtown, Wellington 6021

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shootgoldenz@gmail.com


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

We cannot accept returns on sale items or gift cards.


Exchanges

To ensure you are able to receive the product you want, you are able to request for an exchange of the item you have received with another product available. If the exchange request has been accepted, we will contact you to confirm return of the original product. Please note an exchange item will not be dispatched until the original item has been received. 

The selected product chosen for exchange must be of the same, or lesser value. Please note that these will be reviewed on a case by case basis, and may accept or decline an exchange request at our discretion. 


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at shootgoldenz@gmail.com